How to use RepairLane

What RepairLane does

RepairLane checks a few basic inputs: what you bought, who sold it, when it was delivered, when the defect appeared or was reported, and whether a repair path has already failed or stalled.

From that, it gives you:

• a status summary based on the minimum EU legal-guarantee baseline
• plain-language seller-first guidance
• proof-timing context
• an evidence checklist
• a complaint draft you can copy and edit

Before you start

• delivery date
• date the defect appeared or the date you first reported it
• receipt, invoice, or order confirmation
• photos, videos, or a short factual description of the defect
• any messages already exchanged with the seller or marketplace

How to read the result

Status summary

This tells you whether the dates look inside the minimum EU baseline, outside it, or in a zone that needs a closer local-law or contract check.

Seller-first guidance

This explains who the first practical contact is likely to be and how to frame the case calmly.

Proof timing

If the defect appears within the first year, the baseline EU rule is usually more consumer-friendly. Some countries extend that period to 2 years.

Complaint draft

This gives you a short starting message, not a final legal letter. Always read and edit it before you send it.

What RepairLane cannot do

• promise that the seller must accept your request
• replace a country-specific consumer advisor or lawyer
• verify facts you cannot prove with documents or evidence
• resolve private-seller, marketplace, or second-hand edge cases with certainty